Terms of use

1. Scope and parties

These terms apply to the hepp.app website, the hepp app and the business panel (together, the "Service") operated by V3CODERS SOFTWARE SOLUTIONS - FZCO ("hepp", "we"). By using the Service you accept these terms; if you do not accept them, do not use the Service.

2. What the Service is

hepp is an appointment tool that lets customers find businesses and book appointments. The underlying service, such as a haircut, a vet visit or house cleaning, is provided by the business, not by hepp; hepp is not a party to, a seller of or a provider of that service.

The content, price, duration, opening hours and quality of services are the business's responsibility. Businesses are independent of hepp.

3. Account and login code

To book you sign in with a one-time login code (OTP) sent to your phone number. The code is sent first by WhatsApp; if WhatsApp delivery fails, it may be sent by SMS to +905 mobile numbers. On the web business panel, accounts with a verified email address can also sign in with an email code as a fallback.

You must be at least 18 to use the Service. You are responsible for giving accurate and current information, for not sharing your login code with anyone and for everything done with your account. If you notice unauthorised use of your account, tell us straight away via the support page.

4. User obligations

When using the Service you agree to:

• Give accurate information, and not create accounts or bookings on someone else's behalf without their knowledge.
• Not use the Service to get around login code limits, security measures or bot protection, send bulk requests with automated tools, or disrupt the system.
• Not try to access another person's account or data.
• Not post unlawful, abusive or misleading content, or content that infringes the rights of others.
• Cancel or reschedule your appointment in time if you cannot attend.

5. Appointments, cancellation and no-shows

An appointment may depend on the business's approval; you can follow its status in the app and through notifications. Reminders and status updates are sent by push notification or WhatsApp.

Cancellation, rescheduling and no-show rules belong to the business and are shown to you when you book. hepp does not set these rules on the business's behalf; the business's rule applies through the app and panel. hepp does not collect an appointment fee or deposit from customers through the app; payment for the service is between you and the business.

6. Reviews

Only a customer with a completed appointment can leave one rating and review for that appointment. Your review:

• must be based on your real experience and must not contain insults, threats, hate speech, advertising, misleading or unlawful content, or someone else's personal data (such as a phone number or address).
• is visible to everyone on the business page with your shortened name (e.g. "Ayşe K."). The business may reply to your review once; it cannot delete it but can report it.
• may be hidden by the hepp team if it breaks these rules; every hiding action is logged.

7. Businesses and subscriptions

After pre-registration and approval, businesses use the Service through the business panel. hepp reserves the right not to approve a business application and to suspend or remove a business.

A business subscription is bought and managed on the web only, through the payment provider Stripe. Plans, quotas and prices are shown in the panel. The hepp iOS app has no subscriptions, promotion purchases or any other purchases. If a payment fails, retries and a grace period may apply; after that, plan features may be limited.

A business is responsible for keeping its service, price, hours and staff information accurate and current, for honouring the appointments it confirms, for using customer data only for the relevant appointment and for stating its own cancellation and no-show rules clearly.

8. Content and intellectual property

The software, brands and design of the Service belong to us. You keep the rights to content you upload, such as reviews, photos or business information, but you give us a limited, free licence to use that content to provide the Service (for example, to show it on a business page).

9. Limits of liability

We provide the Service "as is" and do not guarantee that it will run without interruption or errors. hepp is not liable for the service a business provides, for a business cancelling or not honouring an appointment, for a customer not showing up, or for disputes between a business and a customer.

To the extent the law allows, hepp's liability for indirect damages and for loss of profit or data is limited. Mandatory consumer rights and liability for intent or gross negligence are not affected by this limit.

10. Suspension and account deletion

If you break these terms we may suspend or close your account.

You can delete your account at any time: in the app under Profile > Settings > Delete account, or on the web through the account deletion page. A new login code is required when deleting. Your name, phone, address and similar details are deleted; appointment and review records remain without your name as "Deleted user". See the privacy policy for details.

11. Changes

We may update these terms from time to time. The current version number and date appear at the top of the page. We announce significant changes in the app or on the site; continuing to use the Service after a change means you accept the current terms.

12. Governing law and jurisdiction

These terms are governed by [GOVERNING LAW — Gökhan]. For disputes arising from these terms, [COMPETENT COURT / ARBITRATION — Gökhan] has jurisdiction. As a consumer, the mandatory consumer protection rules and remedies where you live remain unaffected.

13. Contact

V3CODERS SOFTWARE SOLUTIONS - FZCO, IFZA Properties, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. For support: support page ([email protected]). For personal data requests: [email protected]