Support
How can we help?
For problems, questions or suggestions about hepp, email us.
We try to reply within a few business days; this can vary with demand and is not a commitment. For personal data requests, write to [email protected]; we answer those within 30 days at the latest.
For faster help, include your name, the phone number on your account (never send a full login code or a password), a description of the problem and a screenshot if you have one.
Frequently asked questions
Is hepp paid for customers?
No. The app and booking appointments are free for customers. Payment for the service itself is between you and the business; nothing is charged through the app.
My login code is not arriving. What should I do?
Check that you entered your number correctly with the country code. The code goes to WhatsApp first; if it does not arrive, it can also be sent by SMS to +905 mobile numbers. Wait a few minutes and request it again (only a limited number of codes are sent per hour). If you sign in to the business panel on the web and your account has a verified email address, you can also receive the code by email; the hepp app doesn't have this option. If that fails, write to us.
How do I cancel or reschedule my appointment?
In the app, open the appointment details to cancel or move it to another time. Cancellation and rescheduling deadlines follow the business's rule; if the deadline has passed, call the business.
Who sets the no-show and cancellation rules?
The business sets them and they are shown when you book. hepp does not change these rules on the business's behalf.
How do I delete my account and data?
In the app under Profile > Settings > Delete account, or on the web account deletion page. A new login code is required when deleting.
How do I add my business?
Fill in the business pre-registration form on hepp.app; our team will contact you and help with setup. Existing businesses can open the panel from the link below.
How do I report an inappropriate review?
If you think a review breaks the review rules, write to the support address with the business name and the review; we will look into it.
Also see the frequently asked questions on the hepp page
Links
- Delete account: delete your account and personal data.
- Business panel: sign in for businesses.
- Privacy policy
- Terms of use